Terms of service

General Terms & Conditions

Version: 2026 | Effective: 1 March 2026

In the event of discrepancies between language versions of these T&Cs, the German version shall be authoritative and legally binding.

1.1 IMMERSA (Myshelov Consulting, sole proprietorship, UID: CHE-481.483.118, Saentisstrasse 6, 8008 Zurich, Switzerland) operates an online platform and service offering through which customers may rent or procure Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) devices, software solutions, digital twins, and related services.

1.2 The platform and associated services are available to both private individuals and legal entities. IMMERSA (Myshelov Consulting) acts exclusively as the provider of all equipment and services.

1.3 These T&Cs apply to all contracts concluded between IMMERSA and its customers, unless otherwise agreed in writing.

1.4 IMMERSA (Myshelov Consulting) operates independently and is not affiliated with any other entity or platform. All services are provided exclusively by Myshelov Consulting.

1.5 These T&Cs apply exclusively to services provided under the IMMERSA brand via Myshelov Consulting. They do not apply to academic, teaching or employment activities undertaken by Evgeny Myshelov in a personal capacity.

 

 

2.1 A contract between IMMERSA and the customer is formed when the customer places an order via the website, accepts a written quote, or confirms a service agreement in writing.

 

2.2 Customers are required to provide complete and accurate information, including full name or company name, postal address, telephone number, and email address.

 

2.3 IMMERSA reserves the right to decline an order or engagement at its sole discretion and without providing a reason.

 

2.4 Minors or legally dependent individuals must provide written consent from a parent or legal guardian prior to entering into any contract.

3.1 IMMERSA offers the following services:

-        Events and activations: Immersive digital experiences for trade fairs, corporate events, brand activations and exhibitions

-        Enterprise implementation: Consulting, custom software development, hardware integration and deployment support for organisations adopting immersive technology

-        Digital experiences: 3D scanning, virtual tours and digital twin creation for industry, real estate and web applications

-        Equipment rental for B2B customers and corporate events in Switzerland and across Europe

-        Development of bespoke XR software solutions

-        Event support and professional on-site assistance

 

3.2 IMMERSA warrants that its equipment and digital content do not infringe the rights of third parties.

3.3 The use or promotion of content that is unlawful, offensive, harmful, or contrary to public order is strictly prohibited.

3.4 Product and service descriptions include details of specifications, pricing, delivery conditions, and contact information.

3.5 The inclusion of advertising for third-party products or services within IMMERSA's offerings is not permitted.

 

IMMERSA provides professional consulting services to private and business customers in the field of immersive technologies. This includes in particular:

-        Assessment of the customer's environment and technical infrastructure

-        Strategic advice regarding VR/AR/MR implementation

-        Planning and execution of integration projects

-        On-site and remote training

-        Development of bespoke software and digital twin solutions

 

For VR implementation projects, Myshelov Consulting assumes the role of project manager. In this capacity, Myshelov Consulting coordinates and engages qualified third-party providers for software development, XR application development, and Application Management Services (AMS). The selection of such partner companies is at the sole discretion of Myshelov Consulting.

In all cases, Myshelov Consulting retains full project responsibility and acts as the sole contractual partner of the customer. The contractual relationship exists exclusively between the customer and Myshelov Consulting, regardless of which parties are involved in the delivery of services.

These services are subject to separate quotes and agreements.

 

4.1 Rental and service agreements are concluded directly between the customer and IMMERSA.

4.2 All conditions regarding rental period, delivery, insurance, scope of services, and support are set out in the individual agreement.

4.3 IMMERSA accepts no liability for damage caused by improper or negligent use of rented equipment.

4.4 Communication takes place directly between IMMERSA and the customer via the contact channels provided.

4.5 IMMERSA may engage qualified third-party partners for the delivery of specific services. The contractual relationship and full responsibility always remain exclusively with Myshelov Consulting.

 

Customers are strictly prohibited from:

-        Sub-renting, lending, or otherwise passing on rented equipment or services to third parties

-        Offering equipment or services under their own name

-        Reselling equipment or services at a mark-up

-        Promoting rented equipment as part of an independent commercial offering

 

Such activities (including chain rental, resale, sub-leasing, or white-label rental) are permitted only with prior written consent from IMMERSA and following the conclusion of a separate partner or reseller agreement.

Violations entitle IMMERSA to:

-        Immediate termination of the contract

-        Immediate retrieval of rented equipment

-        Assertion of claims for damages

-        Imposition of additional contractual penalties where applicable

 

5.1 Users are responsible for their own internet connection and technical access.

5.2 Login credentials must not be shared and must be kept confidential.

5.3 If misuse or unauthorised access is suspected, users must notify IMMERSA immediately.

5.4 The platform must not be used in an unlawful or abusive manner.

5.5 Sending unsolicited advertising (spam) to other users is prohibited.

5.6 In the event of misuse, IMMERSA may suspend or terminate accounts. Fees already paid will not be refunded.

5.7 Users are liable for any damage caused by their use of the platform.

 

6.1 Use of the platform is free of charge. Rental and service fees are charged separately.

6.2 For rentals, all fees are due in advance prior to delivery.

6.3 For bespoke service projects, event installations and enterprise implementations, the following payment structure applies unless otherwise agreed in the individual quote or service agreement:

-        50% of the total project fee is due upon acceptance of the quote, prior to commencement of work or delivery.

-        The remaining 50% is due upon completion of the service or installation.

6.4 For B2B invoices, payment is due within 30 days of the invoice date unless otherwise agreed in writing.

6.5 In the event of late payment, IMMERSA reserves the right to charge statutory default interest and to suspend services until outstanding amounts are settled.

6.6 Accepted payment methods: TWINT, credit card, PayPal, and bank transfer (for B2B invoices).

6.7 Myshelov Consulting is not subject to VAT registration in Switzerland. All prices stated are exclusive of VAT. Should VAT registration become applicable in future, prices will be adjusted accordingly and communicated in advance.

 

7.1 IMMERSA delivers its services with due care and in accordance with the current state of the art.

7.2 Liability is limited to damages caused by intentional or grossly negligent conduct.

7.3 IMMERSA does not guarantee uninterrupted availability of the platform.

7.4 IMMERSA is not liable for failures or interruptions caused by third-party providers, improper use, force majeure, environmental conditions, or cyber incidents.

7.5 IMMERSA is not liable for indirect damages, loss of profit, or consequential losses, to the extent permitted by law.

7.6 IMMERSA complies with all applicable data protection regulations and stores only data necessary for the fulfilment of the contract.

 

8.1 IMMERSA delivers rented equipment ready to use and inclusive of a user guide.

8.2 Delivery within Switzerland is free of charge. Deliveries to the DACH region (Germany, Austria) may incur additional shipping costs, which will be communicated prior to conclusion of the contract.

8.3 Rental agreements expire at the end of the agreed rental period. If the equipment is not returned within two (2) days of the expiry of the rental period, the contract automatically converts into an open-ended rental arrangement, terminable with one week's notice.

8.4 The customer is responsible for the proper return of equipment. Damage beyond normal wear and tear will be charged to the customer.

 

9.1 Cancellations of VR headset rentals are free of charge up to 48 hours before the agreed delivery date.

9.2 No refunds will be issued for rental cancellations made within 48 hours of the agreed delivery date or after delivery has taken place.

9.3 For bespoke service projects and event installations, cancellations made more than 7 days before the project start date are eligible for a partial refund of any upfront payment. Cancellations within 7 days of the project start date are non-refundable. Full cancellation terms are stated in the individual quote or service agreement.

9.4 In the event of verified technical defects attributable to IMMERSA, a partial or full refund will be issued following assessment.

 

10.1 IMMERSA (Myshelov Consulting) processes personal data in accordance with the revised Federal Act on Data Protection (nFADP, SR 235.1), which entered into force on 1 September 2023, and, where applicable, the General Data Protection Regulation (GDPR) for customers based in the EU.

10.2 Only personal data necessary for the performance of the contract, the processing of rental and service agreements, and legally prescribed purposes is collected and processed.

10.3 Personal data is disclosed to third parties only where necessary for the performance of the contract (e.g. payment service providers, delivery partners) or where required by law.

10.4 Customers have the right to access, rectify, delete, restrict the processing of, and port their personal data. Requests should be directed to info@immersa.ch.

10.5 The full Privacy Policy is available on the website at www.immersa.ch.

 

11.1 Amendments to these T&Cs must be made in writing.

11.2 IMMERSA may adjust fees or T&Cs as required. Changes will be announced in advance. Customers may terminate their contract within 14 days of notification. Continued use constitutes acceptance of the revised terms.

 

12.1 Swiss law applies. For users residing abroad, the law of their country of residence applies in accordance with Art. 120 of the Swiss Private International Law Act (PILA).

12.2 The place of jurisdiction for disputes arising from this contract is Zurich, Switzerland, unless mandatory statutory provisions dictate otherwise.

12.3 Should any provision of these T&Cs be invalid or incomplete, the remainder of the contract shall be unaffected. Invalid provisions shall be replaced by valid provisions that most closely reflect the intended purpose.

 

13.1 All intellectual property rights in software, applications, digital content and creative works developed by IMMERSA or its partners remain the property of Myshelov Consulting until full payment has been received.

13.2 Upon receipt of full payment, the client receives a non-exclusive licence to use the delivered work for the agreed purpose, unless a transfer of ownership is explicitly agreed in writing.

13.3 IMMERSA retains the right to reference completed projects in its portfolio and marketing materials, unless the client requests confidentiality in writing prior to project commencement.

13.4 Third-party software, platforms or content incorporated into deliverables remain subject to the respective third-party licence terms.

 

14.1 Both parties agree to treat all confidential information exchanged in the course of a project as strictly confidential and not to disclose it to third parties without prior written consent.

14.2 This obligation remains in force for a period of three years following the conclusion of the contract.

14.3 Information that is publicly available or independently developed by either party is exempt from this obligation.