Terms of service

General Terms & Conditions

Version: 2026 | Effective: 1 March 2026

In the event of discrepancies between language versions of these T&Cs, the German version shall be authoritative and legally binding.

Art. 1 - Scope and Purpose

1.1 IMMERSA (Myshelov Consulting, sole proprietorship, UID: CHE-481.483.118, Saentisstrasse 6, 8008 Zurich, Switzerland) operates an online platform and service offering through which customers may rent or procure Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) devices, software solutions, digital twins, and related services.

1.2 The platform and associated services are available to both private individuals and legal entities. IMMERSA (Myshelov Consulting) acts exclusively as the provider of all equipment and services.

1.3 These T&Cs apply to all contracts concluded between IMMERSA and its customers, unless otherwise agreed in writing.

 

Art. 2 - Use of the Platform

2.1 A contract governing the use of the platform is formed when a user completes the registration process.

2.2 Users are required to provide complete and accurate information, including full name or company name, postal address, telephone number, email address, and preferred payment method.

2.3 IMMERSA reserves the right to verify the information provided by obtaining information from third parties.

2.4 The user agreement becomes effective upon receipt of the registration confirmation.

2.5 Minors or legally dependent individuals must provide written consent from a parent or legal guardian.

2.6 IMMERSA may refuse registration at its sole discretion and without providing a reason.

 

Art. 3 - Services and Offerings

3.1 IMMERSA offers the following services:

• Rental of VR/AR/MR equipment for events, exhibitions, corporate functions, and private use
• VR equipment rental for B2B customers in Switzerland and across Europe
• Development of bespoke XR software solutions
• Creation of digital twins and 3D scans
• Consulting and implementation services in the field of immersive technologies
• Event support and professional on-site assistance

 

3.2 IMMERSA warrants that its equipment and digital content do not infringe the rights of third parties.

3.3 The use or promotion of content that is unlawful, offensive, harmful, or contrary to public order is strictly prohibited.

3.4 Product and service descriptions include details of specifications, pricing, delivery conditions, and contact information.

3.5 The inclusion of advertising for third-party products or services within IMMERSA's offerings is not permitted.

 

Art. 3.6 - Consulting and Implementation Services

IMMERSA provides professional consulting services to private and business customers in the field of immersive technologies. This includes in particular:

• Assessment of the customer's environment and technical infrastructure
• Strategic advice regarding VR/AR/MR implementation
• Planning and execution of integration projects
• On-site and remote training
• Development of bespoke software and digital twin solutions

 

For VR implementation projects, Myshelov Consulting assumes the role of project manager. In this capacity, Myshelov Consulting coordinates and engages qualified third-party providers for software development, XR application development, and Application Management Services (AMS). The selection of such partner companies is at the sole discretion of Myshelov Consulting.

In all cases, Myshelov Consulting retains full project responsibility and acts as the sole contractual partner of the customer. The contractual relationship exists exclusively between the customer and Myshelov Consulting, regardless of which parties are involved in the delivery of services.

These services are subject to separate quotes and agreements.

 

Art. 4 - Rental and Service Agreements

4.1 Rental and service agreements are concluded directly between the customer and IMMERSA.

4.2 All conditions regarding rental period, delivery, insurance, scope of services, and support are set out in the individual agreement.

4.3 IMMERSA accepts no liability for damage caused by improper or negligent use of rented equipment.

4.4 Communication takes place directly between IMMERSA and the customer via the contact channels provided.

 

Art. 4.5 - Prohibition of Sub-Rental, Chain Rental, or Resale

Customers are strictly prohibited from:

• Sub-renting, lending, or otherwise passing on rented equipment or services to third parties
• Offering equipment or services under their own name
• Reselling equipment or services at a mark-up
• Promoting rented equipment as part of an independent commercial offering

 

Such activities (including chain rental, resale, sub-leasing, or white-label rental) are permitted only with prior written consent from IMMERSA and following the conclusion of a separate partner or reseller agreement.

Violations entitle IMMERSA to:

• Immediate termination of the contract
• Immediate retrieval of rented equipment
• Assertion of claims for damages
• Imposition of additional contractual penalties where applicable

 

Art. 5 - User Obligations

5.1 Users are responsible for their own internet connection and technical access.

5.2 Login credentials must not be shared and must be kept confidential.

5.3 If misuse or unauthorised access is suspected, users must notify IMMERSA immediately.

5.4 The platform must not be used in an unlawful or abusive manner.

5.5 Sending unsolicited advertising (spam) to other users is prohibited.

5.6 In the event of misuse, IMMERSA may suspend or terminate accounts. Fees already paid will not be refunded.

5.7 Users are liable for any damage caused by their use of the platform.

 

Art. 6 - Payment Terms

6.1 Use of the platform is free of charge; rental and service fees are charged separately.

6.2 Rental fees depend on the rental period (e.g. 7 days, 1 week, 2 weeks, 3 weeks, 1 month). Prices are subject to applicable VAT. All fees must be paid in advance.

6.3 Accepted payment methods:

• TWINT
• Credit card
• PayPal

 

Art. 7 - Warranty and Liability

7.1 IMMERSA delivers its services with due care and in accordance with the current state of the art.

7.2 Liability is limited to damages caused by intentional or grossly negligent conduct.

7.3 IMMERSA does not guarantee uninterrupted availability of the platform.

7.4 IMMERSA is not liable for failures or interruptions caused by third-party providers, improper use, force majeure, environmental conditions, or cyber incidents.

7.5 IMMERSA is not liable for indirect damages, loss of profit, or consequential losses, to the extent permitted by law.

7.6 IMMERSA complies with all applicable data protection regulations and stores only data necessary for the fulfilment of the contract.

 

Art. 8 - Delivery and Return

8.1 IMMERSA delivers rented equipment ready to use and inclusive of a user guide.

8.2 Delivery within Switzerland is free of charge. Deliveries to the DACH region (Germany, Austria) may incur additional shipping costs, which will be communicated prior to conclusion of the contract.

8.3 Rental agreements expire at the end of the agreed rental period. If the equipment is not returned within two (2) days of the expiry of the rental period, the contract automatically converts into an open-ended rental arrangement, terminable with one week's notice.

8.4 The customer is responsible for the proper return of equipment. Damage beyond normal wear and tear will be charged to the customer.

 

Art. 9 - Cancellation and Refunds

9.1 Cancellations are free of charge up to 48 hours before the agreed delivery date.

9.2 No refunds will be issued for cancellations made within 48 hours of the agreed delivery date or after delivery has taken place.

9.3 In the event of verified technical defects attributable to IMMERSA, a partial or full refund will be issued following assessment.

 

Art. 10 - Data Protection

10.1 IMMERSA (Myshelov Consulting) processes personal data in accordance with the revised Federal Act on Data Protection (nFADP, SR 235.1), which entered into force on 1 September 2023, and, where applicable, the General Data Protection Regulation (GDPR) for customers based in the EU.

10.2 Only personal data necessary for the performance of the contract, the processing of rental and service agreements, and legally prescribed purposes is collected and processed.

10.3 Personal data is disclosed to third parties only where necessary for the performance of the contract (e.g. payment service providers, delivery partners) or where required by law.

10.4 Customers have the right to access, rectify, delete, restrict the processing of, and port their personal data. Requests should be directed to info@immersa.ch.

10.5 The full Privacy Policy is available on the website at www.immersa.ch.

 

Art. 11 - Amendments

11.1 Amendments to these T&Cs must be made in writing.

11.2 IMMERSA may adjust fees or T&Cs as required. Changes will be announced in advance. Customers may terminate their contract within 14 days of notification. Continued use constitutes acceptance of the revised terms.

 

Art. 12 - Final Provisions

12.1 Swiss law applies. For users residing abroad, the law of their country of residence applies in accordance with Art. 120 of the Swiss Private International Law Act (PILA).

12.2 The place of jurisdiction for disputes arising from this contract is Zurich, Switzerland, unless mandatory statutory provisions dictate otherwise.

12.3 Should any provision of these T&Cs be invalid or incomplete, the remainder of the contract shall be unaffected. Invalid provisions shall be replaced by valid provisions that most closely reflect the intended purpose.

 

Myshelov Consulting | IMMERSA | Saentisstrasse 6, 8008 Zurich | info@immersa.ch | UID: CHE-481.483.118